Contacting the Further Submissions Unit

Legal Updates

The Home Office building in Liverpool

If you have evidence you wish to submit to the Home Office to consider as a fresh asylum or human rights claim after you are “appeal rights exhausted”, in most cases you need to make an appointment to submit the evidence in person at the Further Submissions Unit in Liverpool.

Read more about further submissions/fresh claims in the Right to Remain Toolkit here.

To make an appointment at the Further Submissions Unit in Liverpool, you need to telephone the Unit on 0151 213 2411.

However, we have been contacted by lots of people who have been finding it impossible to get through on this telephone number, even though they have tried many times, at different times of day.

There has been discussion among lawyers who have also experienced these frustrations at getting through on behalf of their clients – some have been trying to get through for more than six weeks! Some lawyers have found that they have been able to email the Home Office (with a letter of authority to act for their client), who have then rung them back to book an appointment, but this does not appear to be an option for members of the public.

One alternative is to write to the Further Submissions Unit and ask them to contact you to make an appointment (at Further Submissions Unit, The Capital, New Hall Place, Liverpool, L3 9PP).

One reader commented on this blog post to say:

You are right I spent 3 weeks calling, then went personaly to the HO liverpool where the security guard told me to write a letter which worked and they called me 3 days later and I submitted my papers on another 3 days.

Another recent development is the Home Office asking people (if they finally get through) to email a copy of their evidence, before an appointment is confirmed. Not everyone is being asked for this – but you should be prepared for this in case you are asked to do this.

March 2019 update: people are still experiencing huge difficulties getting through to the unit.

There have been two further suggestions for action.

  • One lawyer, “after days of frustration”, made a formal complaint to the Home Office using the email address complaints@homeoffice.gov.uk. The lawyer informed the Home Office that after numerous calls on different days the Further Submission Unit did not pick up any call. He encourages others to make similar complaints.
  • Another suggestion from a reader of our blog is to contact your MP, explaining the widespread nature of the problem, and the particular experience you have had. Find out who your MP is and how to contact them here.


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8 comments on “Contacting the Further Submissions Unit

  1. Has on

    You are right I spent 3 weeks calling, then went personaly to the HO liverpool where the security guard told me to write a letter which worked and they called me 3 days later and I submitted my papers on another 3 days.
    Now I granted Humanity protection but not received the Biometric I’d for more than a month no call no letters, benefit

    Reply
    • RtR on

      Thank you for sharing your experience – this is really useful for others to hear. And congratulations on the good news about your status.

      You can ask your lawyer to speak to the Home Office about issuing your papers (or if you don’t have a lawyer any longer, you can ask your MP).

      Reply
  2. Daisy on

    My husband has made a application for the further submissions unit Liverpool over 12 months ago and he has still not has a response back. He is still not allowed to work or claim benefits ect. I have tried calling and sending numerous emails but i am always getting fobbed off, i have even made a complaint about the services and still in have had nothing. What do you suggest i do?

    Reply
  3. Sadia on

    Hi…i also trying to get an appointment but they are not picking call.please give me any other way to contact them.please reply me back.thanks

    Reply
  4. M Alam on

    I am submitted my further submission in 17 february 2018. But i cnt get any respons from HO still now. Can i get any suggestion about my submission?

    Reply
    • RtR on

      There is no set time that the Home Office take to make decisions on further submissions – and it can be many months, or as in your case, over a year.

      If you would like to try and speed up a decision, you can ask your lawyer to contact the Home Office. You can also ask your MP to contact the Home Office (more information on that here): https://righttoremain.org.uk/toolkit/politicians/

      It’s important to remember, however, that if you push the Home Office for a decision, you may be speeding up a negative decision, so you need to be prepared for that outcome.

      This includes possible detention and the Home Office attempting to remove him. It’s important to be prepared. Please read our Toolkit section on preparing in case of detention here: https://righttoremain.org.uk/toolkit/detention/ and Removal here: https://righttoremain.org.uk/toolkit/removal/

      Reply

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