Last updated: 02 January 2026
This Key Guide explains what evidence is, and when you might need it to support an immigration or asylum application or appeal. The type and strength of evidence you can provide can make a big difference to the success of your application, so it is important to understand the basics of evidence and how it applies to you.
On this page, you will find the following information:
- What is evidence?
- When do you need to provide evidence?
- Who is responsible for providing evidence?
- What is good evidence?
- Types of evidence including:
- Applications based on a partner
- Applications based on a child
- Proving time spent in the UK
- Get your information: how to make a Subject Access Request (SAR)
- Evidence the Home Office does not like
- ACTION SECTION: How to write helpful supporting letters
What is evidence?
In all types of asylum, immigration or human rights claims, you will need evidence to support your application.
Evidence is information which is used to prove your legal case. There are many different times in which you will need evidence in an asylum or immigration case. For example, you will need to submit evidence to the Home Office to support your application, and also to the courts if you are appealing a refusal. Evidence is used to show that you are telling the truth. This may be to prove that you need to be in the UK, that you can’t live elsewhere, that you would be in danger somewhere else, or simply that you meet the requirements of the application you are making.
The evidence you need to make your case stronger will be specific to your individual situation. There are, however, some standard rules and principles that need to be met. Keep on reading to find out more about how to meet them.
If you have a lawyer, make sure you show any evidence to them before deciding to send it to the Home Office. It is important that your lawyer has the chance to review it and agree that it should be submitted.
If you do not have a lawyer, you should think very carefully before sending evidence to the Home Office. Sometimes, evidence can weaken your case. Whether or not you have a lawyer, you can read this page to better understand how to prepare strong evidence in support of your case.
You can watch our Evidence video below for more information.
When do you need to provide evidence?
For some applications, such as asylum applications, there may be several points at which you can submit evidence to support your case. In other applications, you may only get one opportunity to submit evidence.
For example, for immigration applications that do not have a right of appeal, you will need to submit all the relevant evidence at the beginning when you make the application.
The evidence you should submit will depend on the rules you are trying to show you meet and maybe where in the application process you are. For example, if you have had a refusal from the Home Office and you have an opportunity to provide more evidence, your evidence should try to address the reasons the Home Office has given for their refusal. Can you show that you do, in fact, meet the rules or requirements? When possible, you should try and pre-empt (this means to take action to stop it happening) the Home Office refusal and provide evidence for areas they commonly refuse applications on, or areas of your application that appear to be weak or vague.
Who is responsible for providing evidence?
- Is it you? If you don’t have a lawyer, it will be your responsibility to provide evidence in support of your case.
- Is it a family member? If it’s a family member (for example, providing a statement about your family or private life in the UK) you or your lawyer will need to tell them what kind of information needs to be included in their evidence.
- Is it someone who has been supporting you, either as a staff member or volunteer at an organisation, or in your community? This might be the case if you are applying to stay on the basis of your family or private life. You or your lawyer will need to explain to them what to say. You can read more about supporting letters from organisations here.
- Is it your employer? Your employer might need to provide evidence if you are trying to show you meet income criteria, or if you are trying to prove how long you have been in the UK.
- Is it a professional such as a doctor, social worker or teacher? This might be the case if you are applying to stay on the basis of your family or private life. You or your lawyer will need to explain to them what to say.
- Is it your lawyer? Your lawyer might be responsible for providing evidence if it is about technical legal arguments, or case law (decisions in other people’s cases). Watch our video on understanding case law here.
What is good evidence?
For some kinds of applications, there are very specific types of evidence that are allowed (and in some cases, in a very specific format).
The Home Office has lists of what it considers to be acceptable evidence in its internal guidance documents, but the courts may not always agree with the Home Office position.
If your evidence comes from outside the UK, you may need to prove its genuineness (that it is real) and how you received it. You need to think about where the evidence comes from and if that source will be considered as trustworthy by the Home Office and/or the courts.
If any documents you want to use as evidence are in a different language, you must have them translated by a certified translator. The translator must include their name and contact details, sign and date sign the translation and certify that it is accurate to the best of their knowledge.
ACTION SECTION: What to do if you need certified translations of your documents?
If you do not have a lawyer and can pay for a certified translations then make sure that your translation has the following things to avoid being rejected by the Home Office and losing your money:
- Translator’s name and contact details
- Signature and date
- Statement confirming that it is a true and accurate translation
- Statement of the translator’s qualification
- Both the original document and the translation should be kept together
Be careful about which translation company that you use. Some warning signs of poor quality companies include:
- Only WhatsApp number/social media account – no actual website
- Very low prices (e.g. £5-£10 per page) – this usually means poor quality or no certification
- No experience with legal/immigration documents
- No reviews or bad reviews – make sure you check TrustPilot or Google reviews
- Request full payment upfront
If you cannot pay for a certified translation:
- If you have a lawyer, make sure you are communicating with them about what evidence you have and what certified translations are required.
- Prioritise which documents matter most. Focus on the documents that are directly relevant to your claim or application as not everything may need to be translated.
- Explain to the Home Office that you can’t provide a translation. Sometimes you might be able to use the original document, for example if you have an asylum interview you can take it with you. You should be asked what it is and why it matters and you may be given more time afterwards to submit a translation.
- Find a local organisation that may be able to help connect you with legal advice, help you find trusted translators or help with translation costs.
- Do not use online tools like Google Translate. They are often inaccurate and will not be accepted by the Home Office.
Types of evidence
Testimony
At the early stages of an asylum claim, your evidence may mainly be your testimony. Testimony means your story, in your own words. It is what you say has happened to you, what you fear may happen if you return, why it is not safe for you to go back, and why you need protection in the UK.
Your testimony is usually recorded in two main places:
- your Home Office interviews (screening interview and substantive interview), and
- your witness statement (a written statement in your own words).
In an asylum claim, you need to show that you would not be safe if returned to your home country (or the country where you normally lived). This may include explaining harm that happened to you, or harm that happens to people in a similar situation to you. You can read more about this on the What is Asylum? page of this guide.
The Home Office will look closely at what you said in your interviews and what you write in your statement. They may look for anything they think is unclear, does not match, or does not make sense. Try to keep your evidence as consistent as you can. If something is different because your situation has changed, or because there was a misunderstanding or mistake earlier (for example stress, translation problems, or confusion), you can explain that in your statement.
Read more about these interviews on the Screening Interview page of this guide and the Substantive Interview page of this guide.
What is a witness statement?
A witness statement is a written account in your own words. It is your chance to explain important facts clearly and in one place. It becomes part of your evidence for the Home Office or for an appeal.
A statement can be helpful because you can write it in your own time, check important dates and details, and explain anything that was missed or misunderstood in an interview. You do not need perfect English. What matters most is that it is clear and truthful. You can see more about how to write a statement further down the page here.
Documentary evidence
This is a term used to describe official documents that establish aspects of your account. This might include a political party membership card, an arrest warrant, a birth certificate, or newspaper articles about you or about persecution of people like you. Documentary evidence is often hard to get because of the circumstances in which you had to leave your country. If possible, it can be very helpful to submit documentary evidence to support your story. However, you must be certain that the document is genuine.
The Home Office is often suspicious of documentation from outside of the UK. If the Home Office determines that evidence you have provided isn’t genuine, this is generally very damaging to your case.
You must be able to show how you were able to get access to the documentary evidence. For example, if a friend posted the document to you from your country of origin, you should provide the Home Office with the envelope to show it was posted to you.
Getting copies of Home Office documents (SAR) Sometimes you need documents you do not have, for example an old Home Office decision letter, an interview record, or other information from your Home Office file. One way to ask for your personal information is a Subject Access Request (SAR). SARs are usually free, and you do not need a lawyer to make one. A SAR cannot give you proof of immigration status, but it can help you get copies of records you were never sent or no longer have. Read more further down this page here.
Evidence of medical or psychological problems
You can read about this kind of evidence in our blog post here.
You may require an expert to provide you with a medico-legal report. This is an assessment carried out by a medical or psychological professional which they then write up in a report that documents the psychological and/or physical result of torture and other forms of ill-treatment which an individual has been subjected to. To learn more about what a medico-legal report is, read this blog by Free Movement.
To find out how a medico-legal assessment and report should be written – including common mistakes to avoid – read this blog by Free Movement.
Objective evidence
If your asylum claim has been refused by the Home Office, you may need objective evidence to prove to the judge in the court (the First-tier Tribunal) that your asylum claim should be granted.
Objective evidence may be general information about the situation in your country, from reliable sources such as human rights organisations or trusted media sources. It could also include an expert statement on your country or situation.
Objective evidence is especially important if your credibility (this means how believable you are) has been questioned by the Home Office, because the evidence isn’t based on what you say happened or could happen. Read more about objective evidence here.
New evidence
If your asylum claim is “appeal rights exhausted” and you have new evidence, you may want to consider a fresh claim.
The basis of a fresh claim might be new evidence about the original reason you claimed asylum; or it might be that your situation has changed since you claimed asylum and had an appeal heard and dismissed; the situation in your country may have changed; or recent case law might have changed the way cases are dealt with or decided.
The evidence you submit to be considered as a fresh claim might be emphasising a point already made, or providing a new source of evidence for an issue that has previously been disputed. The evidence may be on an entirely new matter that hasn’t been raised with the Home Office/courts before. Read more about fresh claims on the Fresh Claims page of this guide.
ACTION SECTION: How to write a witness statement (your written evidence)
A witness statement is your chance to explain important facts in your own words. It can be used for the Home Office or an appeal. It becomes part of your evidence.
You do not need perfect English. The important thing is that your statement is clear and truthful.
If you have a deadline and you cannot get advice, you can still write to explain your situation. It is okay to send a short message first and say you will send more evidence later.
Step 1: Before you write
Collect and read your papers (if you have them)
If you can, read any documents linked to your case, for example:
- interview records
- any old witness statement
- Home Office letters (including refusal letters)
- appeal papers or Tribunal documents
- any previous applications or decisions.
Reading your papers can help you remember what you already said and what decisions were made. It can also help you check that your new statement matches the main facts you have already given. If you see something that is different, incorrect, or unclear, you can explain it in your new statement. Sometimes information is recorded differently or incorrectly. This can happen for many reasons, for example misunderstanding, translation problems, stress, fear, trauma, or a simple mistake.
If you are missing Home Office documents, you can make a Subject Access Request (SAR) to ask for your personal records.
Step 2: Be clear what this statement is for
Your statement may look different depending on your situation. For example:
- First application / first statement: explain your situation and why you need protection or permission to stay.
- Appeal: explain why the decision is wrong or unfair, and correct anything that was misunderstood.
- Update statement: explain what has changed since you last gave evidence (new events, new risk, new evidence, new family/health situation).
- Family or private life: explain your relationships, care responsibilities, community ties, and why leaving the UK would be very difficult.
- Detention / bail / reporting / accommodation: explain what is happening now and what you need the Home Office to understand.
Step 3: Write your statement
In your statement, try to include the following:
1) Who you are (basic details)
Include your full name and your place of residence (where you live). If you are not comfortable sharing your full address, you can write something like “Home Office accommodation in [city/town]” or “c/o [representative/support organisation]”.
You can also add your date of birth and nationality if you want, because this can help match your statement to your records.
Add one sentence to explain the purpose of your statement. For example:
- “This statement is for my asylum claim.”
- “This statement is for my appeal.”
- “This statement is an update for my case.”
2) What happened (key events)
This is the main part of your statement. Write the important events that explain your situation.
A simple way is to write the events in chronological order. This means writing events in time order: starting with what happened first, then what happened next, and ending with what is happening now.
Try to include the basic information for each important event:
- When it happened (exact date, or an approximate date like month/year)
- Where it happened (town/city/country)
- Who was involved (for example: you, a family member, an employer, an organisation, the police)
- What happened (what was said or done)
- What happened next (the result / consequences).
Be clear about what you know and what you think Sometimes you know something because you saw it or experienced it yourself. Sometimes you are not sure, or you are guessing (this is called speculating). If you are guessing, say that clearly and explain why.
For example, you can write:
- “I was told that …”
- “I did not see this myself, but I was told …”
- “I am not sure, but I think … because …”
- “I do not know the reason. I can only describe what I saw/heard.”
If something is difficult to write about, it is okay to say:
- “This is difficult to talk about, but I will explain as clearly as I can.”
3) Why it matters
After you describe the events, explain why they are important for your case. This helps the Home Office or the Judge understand why these facts matter.
Depending on your situation, this might mean explaining:
- why you were not safe (or would not be safe)
- why you cannot return (or cannot live safely elsewhere)
- why a decision is wrong or unfair
- what has changed since your last interview/decision
- why your family/private life in the UK would be seriously affected if you had to leave.
4) What you want the decision maker to understand (your main point)
At the end of your statement, it helps to write a short summary of the main message you want to land. This is your chance to say, in simple words, what you need the Home Office or the Judge to understand about your situation.
Try to keep this section short (for example 2–5 sentences). Focus on the most important points, not every detail. You can answer questions like:
- What is the most important thing about my situation?
- What do I need the Home Office/Judge to understand?
- What am I asking them to decide?
You can use sentence shapes like these (in your own words):
- “The most important thing I need you to understand is __________.”
- “This matters because __________.”
- “I cannot return to __________ because __________.”
- “I believe the decision is wrong/unfair because __________.”
- “Since my last interview/decision, __________ has changed. This matters because __________.”
Step 4: Consistency
Your statement is important evidence. Before you send it, check it against what you said before (if you have the papers). The Home Office (and a Judge, if you appeal) may compare your statement with:
- your interview notes
- any older statements or written submissions
- important documents with dates (letters, arrest warrants, messages, etc.)
- medical reports or expert reports (if you have them).
If something is different, don’t panic. Explain it clearly in your statement. For example, you can say a detail changed because time has passed, you remembered more, you were stressed, or there was a misunderstanding or interpreter issue.
Focus on the main parts of your story and what matters most for your case.Try not to turn your statement into a long list of tiny corrections.
Step 5: Format, ending, and final checks
Format and structure
If you can, try to type your statement or ask a trusted person to help you. If you write it by hand, make sure your writing is clear and easy to read.
If you can:
- put your name at the top (for example: “Witness statement of [full name]”)
- number your paragraphs (1, 2, 3…). This helps the reader follow your statement and makes it easier to refer to later
- use short headings if it helps you stay organised for example: “Background”, “What happened”, “After I arrived”, “What has changed”)
Ending your statement (statement of truth)
At the end, you should sign and date your statement. Write a short line to confirm it is true, then sign and date it.
“I believe that the facts in this witness statement are true.”
Signature: ________________
Name: ______________
Date: _________________
If you use an interpreter
If you use an interpreter to write your statement, you can say this at the start or end. This helps explain how the statement was prepared.
You can include:
- the interpreter’s name (if you know it)
- the language/dialect
- whether the statement was read back to you in your language and you agreed it was correct
Example line you can adapt:
“This statement was interpreted from [language] to English by an interpreter. It was read back to me in [language] and I confirm it is true and accurate to the best of my knowledge.”
Final checks before you send it
Before you send your statement anywhere:
- read it once to check it makes sense and the order is clear
- check names, places, and dates as best you can
- if you can, ask a trusted person to read it and tell you if anything is confusing or missing
- keep a copy of your final statement somewhere safe (for example on your phone and in your email)
Step 6: If you need to update your statement later
Sometimes people write a second statement at a later date (an “update” or “supplementary” statement). This can be helpful if time has passed or something important has changed. If you write another statement, make clear what has changed and why you are giving new information.
Thank you to EIN for their comprehensive Guidance on writing a statement
Applications based on a partner
If you are a British citizen or someone with Indefinite Leave to Remain (ILR) in the UK and you wish to apply for your spouse, civil partner or unmarried partner to come and live with you, you will in most circumstances have to meet income or savings criteria.
If you wish to sponsor a partner to come to the UK, you will need to be earning a minimum (before tax) of £29,000 per year or equivalent in cash savings. You will need to provide evidence that you meet this criteria – this might be through payslips, tax documents and/or bank statements.
The Home Office has information about proving your income on their website here.
In any application based on a relationship, you will need to prove that the relationship exists.
If you are applying to stay in the UK based on your family life, and this is because you have a partner in the UK but cannot meet the income/savings criteria mentioned above, you will need to prove that:
- you have a “genuine and subsisting relationship”
- with a partner who is in the UK and they are a British citizen, or have Indefinite Leave to Remain (ILR), or Refugee Status or Humanitarian Protection, and
- there are insurmountable obstacles to your family life with your partner continuing outside of the UK.
A “subsisting” relationship is one that is long-lasting.
“Insurmountable obstacles” means very serious difficulties.
If you are married or have a civil partnership with your partner, you will need to provide evidence of this. To prove that your relationship is subsisting, you may need to prove that you and your partner have been living together. Read our Family Members page for more information on the documents that may help to prove this. The Home Office has a list of information you may need to have ready when making an application based on family members in the UK. If you have a lawyer helping you with your application, you will need to provide the information to them.
Applications based on a child
For applications based on being a parent of a child in the UK, you will need to prove that they are in fact your child.
If your child is a British citizen, you will need to provide proof of that. If you are applying on the basis that your child has been in the UK for seven years, you will need to submit evidence to prove this. For example, school reports and health records over the entire 7 year period.
Applications can be refused if you do not speak English, or if you are not financially independent. If you do speak English and are financially independent, you should provide evidence of this in your application.
You may also need to demonstrate the extent of the life your child has in the UK, and why it would be unreasonable to expect them to leave the UK. Read more about this on the If You Have Children page of this guide. The Home Office has a list of information you may need to have ready when making an application based on family members in the UK. If you have a lawyer helping you with your application, you will need to provide the information to them.
Proving time spent in the UK
For some applications, you will need to prove how long you have been in the UK (and maybe, the length of time you have been outside of the UK since you arrived).
For example, to successfully apply for EU Settled Status you need to prove that you (as an EEA national) have been living in the UK for five years. Most people will just be able to provide their National Insurance number and there will be an automated check of tax and some benefits records. You can find out more about EU applications here.
For proving long periods of residence in the UK, the Home Office suggests:
- annual bank statements or account summary, showing at least 6 months of payments received or spending in the UK
- employer letter confirming employment and evidence that the employer is genuine, for example, their Companies House number
- council tax bill
- letter or certificate from your school, college, university or other accredited educational or training organisation showing the dates you enrolled, attended and completed your course
- invoice for fees from your school, college, university or other accredited educational or training organisation and evidence of payment
- document showing a UK address from a student finance body in England, Wales, Scotland or Northern Ireland or from the Student Loans Company
- residential mortgage statement or rental agreement and evidence of payment
- letter from a registered care home confirming your residence there
- employer pension contributions
- annual business account of a self-employed person
- a P60 for a 12-month period – your P60 shows the tax you’ve paid on your salary in the tax year (6 April to 5 April).
- a P45 showing the length of your previous employment. You should get a P45 from your employer when you stop working for them.
For proving shorter periods of time spent in the UK (that might not be captured in the documents mentioned above), the Home Office suggests:
- bank statement showing payments received or spending in the UK
- payslip for a UK-based job
- water, gas or electricity bill showing a UK address
- landline or mobile telephone, TV or internet bill showing a UK address
- domestic bill, such as for home repairs, vet’s services or insurance, and evidence of payment
- card or letter from your GP, hospital or other healthcare professional confirming appointments you have made or attended
- letter from a government department, public service or charity that show you dealt with them on a particular date or for a particular period (for example Job Centre Plus or Citizens Advice)
- passport stamp confirming entry at the UK border
- used travel ticket confirming you entered the UK from another country
- invoice for work you have done in the UK and evidence of payment
Read more about applications based on your time in the UK on the Long Residence page of this guide.
Get your information: how to make a Subject Access Request (SAR)
A Subject Access Request (SAR) is a request you make to get your personal information from an organisation. Making a SAR can be a good first step to collect information and documents before a new application, appeal, or other legal step. A SAR lets you ask what information they hold about you, how they use it, and who they share it with. You can also ask for copies of your personal information.
A SAR can be really useful because it can help you build a clearer timeline of your life or immigration case by showing what a single organisation recorded about you over time. It’s the history of your contact with that specific organisation. You might see key dates in order, what decisions were made, what letters were sent, and what staff wrote down at different times. SARs can be helpful when you’re trying to remember dates, check what was recorded, or understand how a decision was reached.
You can make a SAR to any organisation that holds information about you. For example, a SAR to your Local Authority (social services or housing) might include a timeline of assessments, plans, meetings, support offered, and key decisions. A SAR to the police can show what they have on record about incidents, calls, or reports involving you, and when those records were made. People also make SARs to UKVI, the NHS (GP/hospital), schools/colleges, employers, landlords or housing providers, banks, and phone or internet companies.
Sometimes the organisation may remove (black out) parts of the information before they send it to you. This is usually to protect someone else’s information, or because the law allows them to withhold certain types of information (for example, in some policing or legal situations).
Making a SAR is normally free. The Information Commissioners Office (ICO) is the UK regulator for data protection. If the organisation does not reply, takes too long to respond, or refuses without a good reason, you can complain to the ICO
This section is specifically about making a SAR to UKVI (Home Office). You can read about how to make a SAR to other organisations and your rights here:
What information can I get from a SAR to UKVI (Home Office)
You cannot use a SAR to get proof of immigration status or UKVI account registration. People use a SAR to understand their case history, check what is on file, or get documents that may help with a complaint or legal case. The Home Office Subject Access Request Unit (SARU) deals with these requests.
You can make 3 types of requests for information:
- Basic request: UKVI provides digital information recorded about you since the year 2000, including immigration history (applications and decisions), landing cards, and some visa applications from outside the UK.
- Specific request (if you need one document): You can ask for up to 5 single documents, for example a decision letter, appeal outcome, interview record, or detention progress report.
- Detailed request: You get an electronic summary first (like basic). You can also ask for paper records from your Home Office file if needed
How long does it take?
UKVI says they will usually reply to your SAR within 1 month once they have all the supporting documents they need. If they contact you to ask for more information, the “1 month” time starts when they receive everything. The ICO also explains that if your request is unclear, the organisation can pause the time limit while they wait for you to explain what you want, and if they ask for ID, the clock usually starts when they have the ID they need. Because of this, it helps to write down two dates: the day you sent your SAR, and the day you sent your supporting evidence. It’s also a good idea to set a calendar reminder for one month after you sent the supporting evidence, so you remember to chase if you’ve heard nothing.
Even if you make a SAR, it’s best not to rely on it as your only way to get the documents you need. A SAR can take time, and it may not include everything you expected the first time. Try to keep your own paperwork as you go, especially copies of every application you submit and every key decision letter you receive. Save them in one clear place (like a folder on your phone) and back them up somewhere else (email or cloud storage) or send them to a trusted friend. A SAR can still be really useful because UKVI may hold documents or notes you were never sent (for example, internal case notes or records of contact) but you should try to keep copies of your main case papers throughout the process.
Different ways to make a SAR to UKVI/Home Office
You can make a SAR to UKVI/the Home Office in three ways: using the online form, by email, or by post. When you apply, you will need to provide some basic details so they can find your records, such as your full name, date of birth, nationality, and any Home Office reference numbers you have. It also helps to say what you are asking for (for example a basic request or a list of specific documents) and any important dates.
You can also include extra details if you have them. This is not always necessary, but it can help UKVI find all your records. Sometimes the Home Office may have admin errors (like spelling mistakes), and sometimes a person’s details may appear differently in records because information was written down wrongly, translated differently, or recorded at a stressful time. If you think this might apply, you can include any other names you have used, different spellings of your name, and any other dates of birth or addresses that might appear on file. This can reduce the risk of missing records, without suggesting anyone did anything wrong.
For a UKVI/Home Office SAR, you normally need to send supporting evidence so they know they’re sending the information to the right person. UKVI says they need (1) photo ID, (2) a letter of authority, and (3) proof of relationship if you’re applying for a child under 12.
That “letter of authority” (you might also hear it called a permission letter or consent letter) is basically permission in writing. It is used in two common situations:
- when someone else is making the SAR for you or helping you (for example, a lawyer, caseworker, trusted person) and you want UKVI to send the information to them; or
- when you want UKVI to send the SAR to a different email or postal address.
UKVI says the letter should clearly give permission, and it must include your signature and a date from the last 6 months.
How to make a SAR by online form
You can make a SAR to UKVI by using the online form. You will need an email address (yours, or someone you trust who can help) because UKVI may contact you and send your response by email. Each stage of the application form explains what information is required and the next steps you need to take.
If you do not have your own address, you can use a trusted person’s UK address as a c/o (care of) address as long as it is a safe address where you can reliably receive post, and you have their permission – for example a friend, family member, support worker, or organisation. If you do not have any UK address (for example you are outside the UK), UKVI says you should email your SAR instead.
After you submit the form, you must send your supporting evidence (for example ID or a recent photo if you have no ID, and a signed permission/authority letter). UKVI says your SAR is not accepted until they receive this, and your request can be automatically rejected if you do not send the evidence within 15 days. After you send your ID and permission letter, you should get an email confirmation with a SARU reference number. Keep this number safe. You can use it if you need to chase your SAR or make a complaint.
How to make a SAR by email
You can email your SAR to subjectaccessrequest@homeoffice.gov.uk.
In your email, include:
1) A clear subject line
For example: “Subject Access Request (SAR) – [Your full name] – DOB [dd/mm/yyyy]”
2) Your basic details (so they can find your records)
Include:
- full name (and any other names used)
- date of birth, nationality (and any other dates of births or nationalities that may have been recorded by the Home Office for you)
- Home Office reference numbers if you have them (UAN/Port Ref/HO Ref)
- contact details (email and phone)
- your UK address, or a c/o address if you have no fixed address
3) What information you want
Say whether you want:
- a basic request, or
- a specific request (up to 5 documents), or
- a detailed request
Add any helpful details like document type and dates (for example: “decision letter dated…”, “appeal determination around…”, “interview record on…”).
4) Attach your supporting evidence
UKVI says they need:
- a clear colour copy of photo ID, or a recent photograph if you do not have ID
- a signed letter of authority (permission), dated within the last 6 months
- proof of relationship if applying for a child under 12
How to make a SAR by post
You can make a SAR by post by writing a letter and sending it to: Subject Access Request Unit (SARU), 2 Ruskin Square, Dingwall Road, Croydon, CR0 2WF
In the letter, clearly say you are making a “Subject Access Request (SAR)” and include the same key information you would put in an email: your full name (and any other names used), date of birth, nationality, any Home Office reference numbers (if you have them), and what you are asking for (for example a basic request, or specific documents with dates). UKVI says being clear helps them process your request, and if you do not use the online form they may need to ask you for more information, which can delay things.
With your letter, include copies of your supporting evidence. UKVI says they need photo ID (or a recent photograph if you do not have ID) and a letter of authority/permission signed and dated within the last 6 months. Do NOT send originals. You are asked to provide a good-quality, clear colour photocopy, and photo evidence does not need to be certified. Certified means a trusted professional signs and dates a copy/photo to confirm it is a true copy/true likeness.
Making a SAR by post will be slower and letters can go missing. If you decide to do it by post, try to use tracked/recorded delivery and keep the receipt. Also keep a copy of everything you sent (your letter and all documents). If you want the response by email, include your email address clearly in the letter too.
Common problems with making a SAR
No response in 30 days: UKVI says they usually respond to a SAR within 1 month once they have all the supporting documents they need to process it. If they write to you to ask for more information, the “1 month” starts when they receive everything. The Information Commissioner’s Office (ICO) also explains that if an organisation needs you to clarify what you’re asking for, they can pause the deadline while they wait for your reply. So if you haven’t heard back, first check the date you sent your ID/photo and permission letter (and any clarification). If it’s now over a month from that point, it’s okay to chase UKVI and say that if you don’t get a response, you will complain to the Information Commissioner’s Office (ICO).
SAR was rejected: This often happens because UKVI did not receive the supporting evidence they need (your ID or recent photo, and your permission/authority letter). UKVI says your request is not accepted until they have these documents, and it can be automatically rejected if they do not receive them within 15 days. If this happens, you may need to submit the SAR again and send the evidence straight away.
Important documents are missing: It’s common for people to receive a SAR and realise key papers are missing (for example a decision letter they never received, or an interview record). If this happens, reply and ask for the missing documents as clearly as possible — name the document and give the date (or an approximate date). UKVI says giving clear details helps them process your request. You may need to do this more than once to get everything you need, and it is okay to be persistent.
The SAR only shows computer records (IT records): Sometimes the SAR response looks like an IT record: a printout or list from UKVI computer systems showing dates, short notes, and case updates. It can be useful for building a timeline, but it may not include the full documents you expected, like decision letters or interview records. UKVI says you can make a specific request for particular documents (up to 5) if you need them. If you get an IT-style response but documents are missing, it’s okay to go back and ask for the exact document by name and date.
Big parts are blacked out (redacted): Sometimes UKVI will remove (black out) parts of the information before they send it to you. This is often to protect other people’s information, or because the law allows certain information to be withheld. If you think too much has been removed, you can ask them to explain why, and if needed you can complain to the ICO.
Action section: Tips for making a SAR
SARs can take time, and you may need to follow up. Set calendar reminders:
- a reminder about 2 weeks after you apply (to check you have sent ID/photo and the permission letter), and
- a reminder for 1 month after UKVI has everything (to chase if there’s no response).
Keep everything organised as you go. Save copies of your SAR request, your attachments, and any replies from UKVI. Keep them in one folder (phone or computer) and back them up somewhere else (email or cloud), so you’re not relying on memory or trying to rebuild your case later.
Evidence the Home Office doesn’t like
The Home Office says that evidence should “be from an official or impartial source” and does not consider the following as evidence to be used to prove residence:
- photos and videos
- letters or references from family and friends
- greeting cards, for example birthday cards
- postcards sent or received; or
- personal scrapbooks
If you can find the stronger evidence detailed in the lists above, then you should use that.
However, when more official evidence isn’t available, people do use photos, videos, letters etc, especially in applications around relationships. The Home Office considers this to be weaker evidence and may not grant an application if this is the only evidence submitted, but a judge may view that evidence differently if you are appealing a Home Office refusal.
ACTION SECTION: How to write helpful supporting letters for someone’s asylum, immigration or human rights case
Thank you to the Manuel Bravo Project for their guidance:
1. General tips
- What you have to say matters. Take time and care when writing letters.
- Write clearly and stick to the facts – you don’t need to sound “legal.”
- Use short sentences and paragraphs so it’s easy to follow.
- Check spelling if you can, or ask someone you trust to proof-read. Don’t worry about perfect grammar, just make sure your meaning is clear.
- Put the date on the letter and sign it (pen or electronic).
2. Writing the content
- Be honest. Don’t exaggerate. Write what you actually know or have observed.
- Avoid emotional or moral arguments. Statements like “They are a wonderful person who deserves to stay” may feel supportive, but decision-makers will not treat them as valuable evidence. Letters that sound like campaigning can distract from the important factual points.
- Be specific. Don’t make vague statements. Give real examples of what you have seen or supported.
- Focus on observations. Describe what you saw or heard (for example, “P’s hands shook and he began to cry when talking about…”). This makes your evidence stronger and more reliable than simply giving your opinion about their feelings or character.
- Here are some sentence starters to help you to keep your supporting letters in the “objective” zone:
- “When Z speaks about [topic], I observe that…”
- “During our meetings, I noticed that…”
- “At these times, I saw/heard [specific behaviour]…”
- “In conversations, I have noticed that D talks about [topic] with [emotion/behaviour]
- “I see A regularly at [group/place], where he… [describe action].”
- Each week, M helps with… [task/role], which shows her involvement in…”
- If you are writing in a professional capacity (for example, as a therapist, doctor, or teacher), you can give your professional opinion based on your expertise. This is different from making personal or moral appeals. Professional opinions should still be supported by clear examples of what you have observed.
3. Structure your letter
- Start with “To whom it may concern.”
- Introduce yourself: name, role, any qualifications.
- Explain your relationship to the person (how you know them and how long for)
- Describe what you have observed or know and include examples.
- Finish in a simple, professional way. For example: “Please contact me if you need more information.”
- Avoid personal statements or emotional pleas like: “X is a wonderful person who must be allowed to stay.”
- Add your contact details
4. Good examples
Instead of: P is very anxious and upset.
Say: “When P talks with me about his family and past experiences, I notice that his body often shakes, his voice becomes unsteady, and he frequently begins to cry. On several occasions we have had to pause the conversation to give him time to calm down and support him.”
Instead of: “M struggles since their trafficking experience.”
Say: “M tells us they feel anxious every day. We have to remind them to eat and accompany them to medical and legal appointments, as they find speaking to professionals overwhelming.”
Instead of: “A is lovely and should stay in the UK.”
Say: “In my judgement it is in A’s best interests to remain, as they have no family abroad and I have observed they cannot manage basic self-care without support.”
Instead of: “Z is a devoted dad,”
Say: “I have observed Z walking his daughter to school every morning, helping her with homework at our community centre, and attending parent meetings.”
Instead of: “I believe H is definitely under 18. He is very young-looking.”
Say: “I have seen H join activities with teenagers aged 15–16. He plays and interacts in the same way as them. For example, during homework club he needs the same level of support and reminders as the younger teenagers.”
5. Extras that can help
- Use a letterhead if you have one.
- If you’re a professional, attach your CV.
- If you are a friend or community member (not writing on letterhead), you can attach a copy of your ID. This helps show that you are a real and identifiable person, not anonymous. Only send the basic page (like a photo page of passport, travel document or screenshot of your e-Visa).
6. If they have a legal representative
- Sometimes a legal representative may suggest edits to your letter to make it clearer or to bring out useful details. This is normal and can help strengthen the evidence.
- But you should never include anything you do not believe to be true. If you are asked to add details you don’t agree with, it is okay to say no. Your letter should reflect your honest experience and observations.
Tribunals and the Home Office check evidence carefully. If a letter contains things that aren’t true, this can damage the person’s case and your own credibility. Your honest perspective, even if brief, is far more valuable than exaggerated detail.